Terms of Sale
**Please Read. Once a payment is sent, it is assumed that you, the buyer, have read and agreed to these terms.**
The buyer (you) must be 18 or older to purchase a gecko. If under 18, please have a parent or guardian make contact and arrange payment.
Payment
Payment is accepted through Venmo, Zelle, Cashapp or Square. Cash is accepted for local pickups (with a deposit to hold). Shipping is not included in the price and is at a flat rate of $80 per box. All payments made are non-refundable. All sales and holds are accepted on a first-come-first-served basis. In the event a buyer changes their mind on a gecko or geckos, after making a complete payment, any payment made (less 30% of the total purchase price) will be available as a credit, with Kate’s Colorful Cresteds, towards the purchase of a different gecko or geckos. Refunds will not be given. Shipping is also non-refundable.
Payment Plans
Payment plans are accepted on a case by case basis. If a payment plan is needed, arrangements must be made and agreed upon with Kate’s Colorful Cresteds via Facebook or email, and a 30% non-refundable deposit of the purchase total (gecko + shipping) is required. All holds and sales will be accepted on a first-come-first-served type of basis. All payments made are non-refundable. Payment plans are to be completed within the agreed upon time frame, unless an exception is made and other arrangements are agreed upon, before the due date, via Facebook or email with Kate at Kate’s Colorful Cresteds. In the event that a buyer does not complete the payment plan by the agreed upon date, attempts will be made to contact the buyer and rectify the issue. If the buyer does not respond within 1 week of the payment plan becoming delinquent, all payments made will be forfeited (no credit will be awarded with Kate’s Colorful Cresteds) and the gecko(s) will be made available for sale again. In the event that the buyer changes their mind on a gecko, while making payments on a payment plan, a one-time credit will be issued. This credit with Kate’s Colorful Cresteds will be for the total paid thus far on the payment plan, less the 30% non-refundable deposit. This allows for the buyer to change their mind ONE TIME on ONE gecko for any given payment plan, before the payment plan is complete. If the one time gecko swap is utilized, another non-refundable deposit will need to be sent for the newly chosen gecko. Refunds will not be awarded and all payments made are final.
Shipping
All shipping will be done through FedEx via Reptiles2You and will be priority overnight, at a flat rate of $80 per box. Shipping will only occur when temperatures are deemed appropriate (by Kate’s Colorful Cresteds) at all locations the package may pass through, including the drop-off location, intermediate hubs, and final destination. Appropriate temperatures are at a high of 80 degrees Fahrenheit and a low of 40 degrees. Please take this into consideration when purchasing, as some geckos may have a bit of a wait for appropriate shipping weather. Holding for appropriate and safe shipping weather (during shipping seasons) will be at no additional cost to the buyer. Shipping will be done on Mondays, Tuesdays and Wednesdays in order to prevent a gecko being delayed over the weekend at a hub. Once a shipping day is agreed upon, the buyer must be home and available to receive their gecko(s)! This ensures that the gecko(s) is/are not left in an unsafe environment and also is required for the health guarantee to be honored. The buyer must also contact Kate’s Colorful Cresteds via Facebook or email WITHIN 1 HOUR of receiving the gecko(s), reporting on the condition of the gecko(s), for the health guarantee to be valid. Failure to do so will result in the health guarantee becoming null and void. In the unlikely event that a gecko arrives DOA, photo proof will be required (please see details in the next section: Health Guarantee).
Health Guarantee
All geckos come with a 3 day health guarantee.* In the unlikely event that a gecko becomes ill or dies within 3 days of receiving it, please notify Kate’s Colorful Cresteds immediately. Photo and/or video evidence will be required, so in the event the gecko has passed, please do not bury or otherwise dispose of the gecko until contact has been made with Kate’s Colorful Cresteds. Pictures of the enclosure and/or answers to husbandry questions may also be required. The health guarantee does not cover any injuries sustained after arrival or having to do with improper husbandry, such as, but no limited to: injuries from a fall or another pet, tail loss, injury from exposure to inappropriate temperatures, etc. If it is determined by Kate’s Colorful Cresteds that the gecko had suitable conditions for thriving in, a refund will be issued in the form of a credit with Kate’s Colorful Cresteds in the amount of the purchase price of the ill or deceased gecko. This refund is a credit with Kate’s Colorful Cresteds for a replacement gecko. Cash refunds or other monetary refunds will not be issued. Shipment of the replacement gecko will be at no cost to the buyer. Tail loss during shipping is not covered as crested geckos can decide to drop their tail for legitimate reasons (such as stress from the shipping process) or for no apparent reason at all. For this reason, tail loss while a gecko is being held either for appropriate shipping weather or during a payment plan, is also not covered by this health guarantee. Kate’s Colorful Cresteds is also not responsible for delays caused by the carrier or for other issues caused by the carrier. But in the event of a shipping delay, please contact Kate’s Colorful Cresteds right away so that the issue can be resolved as soon as possible.
*International shipments: gecko(s) guaranteed to arrive healthy to the domestic shipper (in the U.S.). Kate's Colorful Cresteds is not liable for damages incurred after this point.
The buyer (you) must be 18 or older to purchase a gecko. If under 18, please have a parent or guardian make contact and arrange payment.
Payment
Payment is accepted through Venmo, Zelle, Cashapp or Square. Cash is accepted for local pickups (with a deposit to hold). Shipping is not included in the price and is at a flat rate of $80 per box. All payments made are non-refundable. All sales and holds are accepted on a first-come-first-served basis. In the event a buyer changes their mind on a gecko or geckos, after making a complete payment, any payment made (less 30% of the total purchase price) will be available as a credit, with Kate’s Colorful Cresteds, towards the purchase of a different gecko or geckos. Refunds will not be given. Shipping is also non-refundable.
Payment Plans
Payment plans are accepted on a case by case basis. If a payment plan is needed, arrangements must be made and agreed upon with Kate’s Colorful Cresteds via Facebook or email, and a 30% non-refundable deposit of the purchase total (gecko + shipping) is required. All holds and sales will be accepted on a first-come-first-served type of basis. All payments made are non-refundable. Payment plans are to be completed within the agreed upon time frame, unless an exception is made and other arrangements are agreed upon, before the due date, via Facebook or email with Kate at Kate’s Colorful Cresteds. In the event that a buyer does not complete the payment plan by the agreed upon date, attempts will be made to contact the buyer and rectify the issue. If the buyer does not respond within 1 week of the payment plan becoming delinquent, all payments made will be forfeited (no credit will be awarded with Kate’s Colorful Cresteds) and the gecko(s) will be made available for sale again. In the event that the buyer changes their mind on a gecko, while making payments on a payment plan, a one-time credit will be issued. This credit with Kate’s Colorful Cresteds will be for the total paid thus far on the payment plan, less the 30% non-refundable deposit. This allows for the buyer to change their mind ONE TIME on ONE gecko for any given payment plan, before the payment plan is complete. If the one time gecko swap is utilized, another non-refundable deposit will need to be sent for the newly chosen gecko. Refunds will not be awarded and all payments made are final.
Shipping
All shipping will be done through FedEx via Reptiles2You and will be priority overnight, at a flat rate of $80 per box. Shipping will only occur when temperatures are deemed appropriate (by Kate’s Colorful Cresteds) at all locations the package may pass through, including the drop-off location, intermediate hubs, and final destination. Appropriate temperatures are at a high of 80 degrees Fahrenheit and a low of 40 degrees. Please take this into consideration when purchasing, as some geckos may have a bit of a wait for appropriate shipping weather. Holding for appropriate and safe shipping weather (during shipping seasons) will be at no additional cost to the buyer. Shipping will be done on Mondays, Tuesdays and Wednesdays in order to prevent a gecko being delayed over the weekend at a hub. Once a shipping day is agreed upon, the buyer must be home and available to receive their gecko(s)! This ensures that the gecko(s) is/are not left in an unsafe environment and also is required for the health guarantee to be honored. The buyer must also contact Kate’s Colorful Cresteds via Facebook or email WITHIN 1 HOUR of receiving the gecko(s), reporting on the condition of the gecko(s), for the health guarantee to be valid. Failure to do so will result in the health guarantee becoming null and void. In the unlikely event that a gecko arrives DOA, photo proof will be required (please see details in the next section: Health Guarantee).
Health Guarantee
All geckos come with a 3 day health guarantee.* In the unlikely event that a gecko becomes ill or dies within 3 days of receiving it, please notify Kate’s Colorful Cresteds immediately. Photo and/or video evidence will be required, so in the event the gecko has passed, please do not bury or otherwise dispose of the gecko until contact has been made with Kate’s Colorful Cresteds. Pictures of the enclosure and/or answers to husbandry questions may also be required. The health guarantee does not cover any injuries sustained after arrival or having to do with improper husbandry, such as, but no limited to: injuries from a fall or another pet, tail loss, injury from exposure to inappropriate temperatures, etc. If it is determined by Kate’s Colorful Cresteds that the gecko had suitable conditions for thriving in, a refund will be issued in the form of a credit with Kate’s Colorful Cresteds in the amount of the purchase price of the ill or deceased gecko. This refund is a credit with Kate’s Colorful Cresteds for a replacement gecko. Cash refunds or other monetary refunds will not be issued. Shipment of the replacement gecko will be at no cost to the buyer. Tail loss during shipping is not covered as crested geckos can decide to drop their tail for legitimate reasons (such as stress from the shipping process) or for no apparent reason at all. For this reason, tail loss while a gecko is being held either for appropriate shipping weather or during a payment plan, is also not covered by this health guarantee. Kate’s Colorful Cresteds is also not responsible for delays caused by the carrier or for other issues caused by the carrier. But in the event of a shipping delay, please contact Kate’s Colorful Cresteds right away so that the issue can be resolved as soon as possible.
*International shipments: gecko(s) guaranteed to arrive healthy to the domestic shipper (in the U.S.). Kate's Colorful Cresteds is not liable for damages incurred after this point.
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